Access to Healthcare
We ask you to be considerate when making appointments. Please do not request immediate appointments unless you have good reason to do so. Please do not ask for other family members to be seen during one appointment time.
We guarantee to offer patients an appointment with a Doctor or Nurse within 2 working days.
With the exception of holidays, study leave or illness, we guarantee to offer patients an appointment with the Doctor or Nurse of their choice within 5 working days.
We guarantee that at least 90% of appointees will be seen within 20 minutes of the appointed time. Patients who have to wait longer than 20 minutes will be given an explanation.
Out with normal working hours (Mon to Fri 0800-1800) your care will be continued by NHS 24 and the Primary Care Emergency Service. We would ask you not to delay seeking necessary urgent medical attention because it is not within normal surgery hours.